Question 1

How do I link my dispensary?

Accepted Answer

Choose your store during signup. Your manager or our team verifies your POS employee ID so your sales are credited to you.

Question 2

Why isn't my sale showing yet?

Accepted Answer

Sales appear after the store's next POS sync. Make sure you joined the campaign before the sale and that your employee ID is verified.

Question 3

Where do I find my referral code?

Accepted Answer

It's on your dashboard. Your short link looks like https://budtr.com/r/YOURCODE.

Question 4

How do I cash out?

Accepted Answer

Open your wallet, pick bank, Venmo or prepaid Visa, enter an amount and confirm. 1 Tokin = $0.01.

Question 5

How do I fund my reserve?

Accepted Answer

From the Wallet page, request a deposit by ACH or wire. Once received, your reserve is credited and you can launch campaigns.

Question 6

What does a campaign cost?

Accepted Answer

The rewards actually earned plus a 15% platform fee on those rewards. No setup fee or monthly minimum.

Question 7

Why is my campaign pending?

Accepted Answer

Each selected store must approve the campaign. It goes live at a store as soon as that store approves.

Question 8

How do I review social posts?

Accepted Answer

Open the campaign and use the review queue to approve or reject each submitted post. Approvals pay automatically.

Question 9

Does BudtenderX cost my store anything?

Accepted Answer

No. Brand-sponsored campaigns are free for dispensaries. Store Pro is optional for running your own staff contests.

Question 10

How do I connect Dutchie?

Accepted Answer

Provide your Dutchie location key during onboarding. It's stored as an encrypted secret and used for read-only sync.

Question 11

How do I approve or decline a campaign?

Accepted Answer

Pending campaigns appear in your retailer dashboard. Review the products, rewards and dates, then approve or decline per location.

Question 12

Can I see what my staff earns?

Accepted Answer

You can see results and leaderboards for campaigns running at your locations.

How can we help?

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